Water Billing Department

Welcome to our municipality! We provide our residents with water, sewer, and garbage services, with residential water bills issued every two months, and Industrial customers are billed monthly on the first of the month. If you have questions, please contact us—we’re here to help!

Our water charge is based on the volume of water recorded on your water meter and is billed per gallon. Please note that a minimum charge applies for all services, even if there is no water consumption during the billing period.

Bills for water are due 20 days from the date the bill is stamped. If charges for water service are not paid within 30 days, a lien may be placed, and/or water service may be shut off. Residents who have had their water service shut off due to non-payment will be required to pay a fee to reinstate the service.

New Resident Information Form

How to pay your water bill

We accept a variety of payment methods to accommodate your needs, including:

1. Pay online through InvoiceCloud
2. Sign up for AutoPay.
3. Pay by phone at 855-943-2370.
4. You can mail a check to: City of Northlake, 55 E. North Ave., Northlake, IL 60164.
5. In person at City Hall.
6. Drop off slot. (Rear of City Hall)

Paperless Billing

A Paperless (electronic bill) is an electronic version of a paper bill that you can view and pay online. It will be emailed directly to you every 2 months. Paperless Bills contain all the same information you’re used to seeing on your paper bills. The bills can be printed or saved on your computer for record keeping if needed. Click on the link to register.

Paperless Registration Form

Autopay

The City of Northlake is pleased to offer utility customers the ability to pay bills automatically. No Need to worry about late payment and penalties; it saves checks and time. You can sign up in city hall or online via our portal.

Northlake Water Billing

Operation Round Up Program

Operation Round Up is designed to provide financial assistance to families in need of help. It is a volunteer program in which customers agree to have their utility bill “rounded up” to the next whole dollar amount. The extra money paid on a utility bill goes towards helping the less fortunate. You can always opt out of the program at any time.

Operation Round Up Registration

Check Your Meter Reading

Errors can occur, so double-check your meter. The reading on your meter should be higher than the one on your bill. If it’s not, please contact us for a corrected bill.

Watch For Unusually Low Bills

If your bill is unusually low, it might indicate an error that could lead to a high catch-up bill later. Contact us to review and resolve any issues.

High Water Bill - Check for Leaks

At night, record your meter reading after all water use has stopped, and check it again in the morning before use begins. If the reading doesn’t match and the morning reading is higher, there may be a leak. Contact the water department to schedule a review; we can help identify leaks, though repairs are your responsibility.

Prevent Expensive Leaks

Even a small leak, such as a dripping faucet, can waste up to 1,000 gallons per day, adding significant costs to your bill. Larger leaks, like a running toilet or garden hose left on, can use hundreds of gallons per hour. Most issues can be fixed with a simple part from a hardware store.

If you need to schedule an appointment, call City Hall at (708) 343-8700.

Final Water Bills and Real Estate Transfer Stamp

CLOSING PROCEDURES

Call at least 4 days in advance to order a final water meter reading with the water department 708-343-8700.
NOTE: Personal checks are not accepted for final water bill payment.

Call at least 4 days in advance to see if there are any liens on the property, contact the city clerk’s office at 708-343-8700.

The following items must be submitted before the Certificate of Compliance or Conditional Certificate of Compliance and the Transfer Stamp is issued.

• Proof of final water bill payment
• Proof of payment of liens.
• The original deed that is transferring the property.
• A current plat of survey if the purchaser is assuming repairs, they will have 120 days to submit an updated plat of survey.

Please click here for more information.